Get the specialized help your SmartCare implementation actually needs: configuration, data conversion, state reporting, billing, custom reports, training, and the capacity to keep all of it moving at once.
HealthTECH Resources connects county behavioral health departments, community providers, and CCBHCs with experienced Streamline SmartCare consultants. We have staffed healthcare IT projects, and only healthcare IT projects, since 1998.
Trusted by leading healthcare organizations across the country — Get a response within 24 hours.
Qualifacts platforms give organizations real flexibility. Turning that flexibility into a usable, sustainable EHR depends on the decisions made during discovery, configuration, testing, training, and go-live. Standard templates are a starting point. They do not account for your programs, your terminology, your funding sources, or your reporting obligations.
Our consultants work on your side of the table. They supplement your internal team, translate operational requirements into practical system design, represent your priorities in vendor working sessions, and restore momentum when an implementation has stalled. Organizations come to us for:
Credible is a capable platform with a specific personality. Its templates work well for standard outpatient behavioral health. The friction starts when your organization doesn’t match the template. The patterns we hear about most:
Vendor-led implementations that stall. Qualifacts’ implementation team works from a standardized playbook. If your workflows fit it, progress is steady. If they don’t, organizations can spend months in working sessions without a single form their staff can actually use. An experienced consultant on your side of the table changes that dynamic: they know what to ask for, what Qualifacts can deliver, and what you’ll need to build yourselves
A locked object model that requires translation, not force. Credible’s core tables are locked. You cannot restructure them, but you can work within them: custom fields, lookup fields, and label customization in the data dictionary let a skilled administrator make the system speak your organization’s language. Knowing where the platform bends and where it doesn’t is the difference between a six-week build and a six-month standoff.
Forms as the bottleneck. Documentation lives or dies on form design. Credible’s form builder is powerful in trained hands, and some custom work routes through Qualifacts’ own report and form teams. A consultant who knows which path is faster for which request keeps your build moving instead of sitting in a vendor queue.
Billing configuration that nobody owns. EDI 837 submission, 835 remittance intake and reconciliation, clearinghouse setup, service authorizations tracked in units against defined periods. This work sits between IT and the billing office, and in many implementations it belongs to no one until claims start rejecting.
Workflows the platform never anticipated. Credible was designed around clinical episodes. Organizations delivering case management, care coordination, supportive housing services, or other non-traditional programs need someone who can translate their real workflow into the platform’s constraints, and who will tell them plainly what Credible cannot do so they can plan around it.
A community mental health center, a supportive housing provider, a CCBHC, a substance use treatment organization, and a community-based case management program can all run Credible, and all five will configure it differently. Problems take root when configuration starts before questions like these are resolved:
An experienced consultant helps your team answer these early, documents the decisions, and prevents workarounds from becoming permanent operational problems.
Implementations lose momentum when decisions sit unresolved, ownership is unclear, or the standard vendor approach doesn’t fit the organization’s operating model. Our implementation consultants assess where the project actually stands and establish a realistic path forward. A recovery engagement typically covers:
The goal is not to rebuild everything. It is to determine what is usable, what must change, and what your organization needs to move forward.
Your EHR should support the work your teams perform, not force every department into a generic clinical process. Our consultants interview operational, clinical, financial, compliance, and technical stakeholders to understand how services move from intake through documentation, billing, and reporting, then map that reality into Credible’s capabilities. Common workflow areas include:
This matters most for organizations running multiple programs, or delivering services that do not map cleanly to conventional outpatient templates.
Forms are where your operational requirements become tangible for end users. Our Credible specialists design and build documentation that captures the right information without making staff navigate unnecessary fields, screens, or steps. A trained consultant builds most forms directly in Credible’s form builder; certain custom report and form work routes through Qualifacts’ internal teams, and knowing which requests to build in-house versus spec for the vendor keeps your project out of the queue. Forms work includes:
A strong forms strategy is never just about how a document looks. Every field is a decision about reporting, billing, compliance, and what future changes will cost.
Small configuration decisions have lasting effects on data quality and usability. Credible’s core tables are locked, but custom fields, lookup tables, and label customization let a skilled consultant organize the underlying structure so forms, terminology, and reporting work together. Configuration support includes:
This work is especially valuable when your organization uses different terminology from the platform’s defaults, or runs multiple service lines in one environment.
Documentation and billing cannot be designed independently. Our billing consultants align service documentation, authorizations, claims, remittances, and reporting so your organization can demonstrate what was delivered and get paid for it. Billing support includes:
Because Medicaid requirements differ by state and program, we screen specifically for state and program experience when it is material to the project. The best billing consultants also validate that documentation supports billing before problems appear as rejected claims.
Reporting requirements should shape the build from the beginning, not be retrofitted after data has been collected inconsistently. Our reporting consultants define what leadership, program managers, funders, billing teams, and regulators need to know, then confirm the data exists in a reliable format. Reporting support includes:
Where custom report development must involve the vendor, a consultant defines the requirements, validates the outputs, and keeps the request moving.
Behavioral health and human services organizations rarely run a single system. Before committing to any integration, three questions come first: what information actually needs to move, which system is the source of truth, and what Credible’s interoperability can realistically support. Our consultants and integration specialists assess and support data exchange involving:
Support spans requirements gathering, data mapping, API assessment, interface coordination, testing, reconciliation, and honest guidance when the platform’s limits mean a proposed integration should be redesigned.
Technical completion does not make an organization ready for go-live. Our trainers develop role-specific education for clinicians, case managers, supervisors, billing teams, and administrators, aligned to your configured environment rather than generic software demonstrations. Readiness services include:
The objective is that users understand not just where to click, but how the new workflows relate to their responsibilities. Knowledge transfer is a deliverable, not an afterthought.
The first weeks after launch reveal where training, configuration, workflow, and data issues intersect. We provide remote or onsite consultants through cutover and roughly the first 90 days, when adoption is won or lost. Support includes:
Engagements taper after launch, so experienced help stays available during stabilization without the staffing level used during build.
For organizations that need continuity without a permanent hire, we place fractional or full-time Credible administrators for maintenance, optimization, and user support. When you do want it permanent, we recruit for that too.
→ Credible. Implementation, configuration, forms, data dictionary, billing, reporting, training, go-live, and administration. Engagements span established behavioral health programs and organizations expanding into new clinical, Medicaid-funded, or community-based services.
→ CareLogic. Implementation, clinical documentation and Golden Thread compliance workflows, claims engine configuration, reporting, training, optimization, and system administration.
→ InSync. Implementation, template build, practice management workflows, billing configuration, reporting, and ongoing support for small and midsize behavioral health practices.
Evaluating a move between Qualifacts platforms, or from another EHR into one of them? Our consultants can assess fit before you commit.
Community mental health centers and CCBHCs. Substance use disorder treatment providers. Supportive housing and homeless services organizations building toward behavioral health licensure. Care coordination and social services agencies entering Medicaid-funded delivery. County and state-contracted behavioral health programs. IDD and family services providers. If your organization runs on a Qualifacts platform, or is about to, we can help.
Depending on the project, we recruit individual specialists or assemble a complementary team. Common roles include:
Every organization enters a Qualifacts project with different internal capabilities. Some need one specialist for a difficult configuration area. Others need an implementation lead who can coordinate internal stakeholders and the vendor. An organization recovering a stalled build may need full-time help now and far less after launch. We offer:
We look for professionals whose experience matches the actual work, not candidates who have merely seen the software.
✔ Healthcare IT is all we do, and have done since 1998. We are a boutique firm, which means the person who takes your call understands your project, and the consultant we submit was vetted by someone who knows what a data dictionary is.
✔ Specialists matched to the assignment. “Qualifacts experience” can mean many things. A system administrator, a forms builder, a billing consultant, and an implementation lead solve different problems. We define the work with you, then screen for the specifics: forms built, billing configured, go-lives supported, and how a candidate handled the platform’s constraints when a client asked for something Credible doesn’t do.
✔ Independent, and on your side of the table. Our consultants represent your operational priorities: in requirements, in configuration decisions, and in working sessions with the Qualifacts implementation team.
✔ Engagements that scale. Hourly, phased, no minimums. Most Qualifacts projects run full-time through discovery and build, then taper through go-live and stabilization. Our contracts are built for that shape.
✔ Speed without the spray. Send us your requirements and we’ll have a shortlist of vetted, bench-ready candidates in your inbox within 48 to 72 hours. No commitment and no contract required to see profiles.
If you are an experienced Credible, CareLogic, or InSync consultant interested in contract or direct-hire opportunities, we want to know you before the next project lands. Send your profile through our contact page and tell us which platform areas you have configured in production.
Whether you are beginning an implementation, recovering a stalled one, preparing for go-live, or looking for permanent platform expertise, the conversation starts the same way. Tell us:
Call (602) 903-7961 or send us your requirements, and we’ll respond with vetted Qualifacts consultant profiles within 48 to 72 hours.
Speak to an ExpertYes, with deliberate configuration. Credible’s data model assumes clinical episodes, so programs built around long-term relationships, housing stability, or care coordination need thoughtful translation: custom fields and label changes for program-appropriate terminology, forms designed around your actual documentation, and billing configured for the funding source. The platform can do more than its defaults suggest, and an experienced consultant will also tell you clearly where its limits are.
This is one of the most common reasons organizations contact us. A rescue engagement typically starts with three reviews: the current state of the build against your requirements, the project plan and open items with the Qualifacts team, and your internal staffing and decision-making structure. From there the consultant re-scopes the remaining work, prioritizes what an initial go-live actually requires, and takes an active role in vendor working sessions.
Both paths exist. A trained administrator or consultant can build most forms directly in Credible’s form builder, including required-field logic, form groups, and role-specific documentation. Certain custom report and form work routes through Qualifacts’ internal teams. Knowing which requests to build in-house and which to route to the vendor, and how to spec them so they come back right the first time, is a significant part of what an implementation consultant does.
Yes. EDI 837 submission, 835 intake and reconciliation, clearinghouse connectivity including Availity, service code and rate setup, and authorization and unit tracking are core skills we screen for in Credible billing consultants. Because Medicaid requirements differ by state and program, we search specifically for state or program experience when it is material to the project.
Yes. Reporting support includes requirements definition, Advanced Search configuration, Credible BI, operational and compliance reporting, data validation, custom report specifications, and coordination with Qualifacts reporting resources when vendor involvement is required.
Yes. Our integration specialists assess data exchange requirements, available interfaces and APIs, data ownership and mapping, testing, and reconciliation. Feasibility depends on the platform, the external system, and the data that must move, which is exactly why the assessment comes before the commitment.
Fully remote in most cases, hourly, and phased. A common shape is full-time during discovery and build, tapering to part-time through go-live and roughly 90 days of post-launch stabilization. You approve hours weekly and the engagement scales with the project.
Yes. We support contract, contract-to-hire, and direct-hire engagements, including permanent Qualifacts administrators, analysts, billing specialists, reporting professionals, and project leaders.
No. We provide consultants and trainers who support healthcare organizations and their internal teams. We do not offer certification courses or individual job-seeker training. If you are a consultant looking for project work, see the note for Qualifacts consultants above.