Manager, Epic Technical Infrastructure

HealthTECH Resources is prioritizing our efforts to seek a Manager, Epic Technical Infrastructure for a key, direct hire (FTE) role with our longtime client, a leading healthcare organization in Hawaii. This is a pure management role. We are not looking for a builder or an analyst to work in the trenches; we need a leader who can remove roadblocks, manage SLAs, and execute on strategic initiatives.

About the opening:

• Unique opportunity: Combine your Technical Leadership expertise with incredible Island living, working onsite in one of the most desirable locations in the country. You will be joining what we feel is one of the most talented and dedicated healthcare teams we have worked with in our 27-year history focusing exclusively on the provider industry.
• Salary range: $160,000 – $165,000. Relocation assistance and benefits are available for the right candidate. HealthTECH is committed to partnering with you in this transition to ensure that you & your family are completely comfortable & successful in joining our client’s family for long-term success.
• Onsite Requirement: Must be willing to relocate to and work onsite in Honolulu, Hawaii .

Manager, Epic Technical Infrastructure Key Responsibilities:

• Strategic Leadership: Oversee a diverse technical “tower” of approximately 13 staff members, covering ECSA, ODBA, Security, EDI/Integrations, and Radiant (Technical) teams .

• Pure Management: Focus on managing people, workflows, and service delivery rather than performing hands-on build or configuration .

• Collaborative Execution: Partner closely with five peer managers to “lean in” and drive initiatives that benefit the greater team, not just your specific direct reports .

• Solution-Oriented Delivery: Execute on leadership requests with a “solution-first” mindset, ensuring projects move forward efficiently without unnecessary roadblocks.

• Resource Planning: Utilize technical understanding to help estimate project hours and resource allocation while empowering your team to execute the technical work.

• Transparency: Foster a culture of open communication and information sharing to ensure cross-functional success across the IT department.

Manager, Epic Technical Infrastructure Essential Qualifications:

• Technical Team Management: 3+ years of experience managing technical staff is required. Experience specifically managing Epic Client Systems Administrators (ECSA), Operational Database Administrators (ODBA), or Interface/Integration teams is the ideal fit .

• Infrastructure & Database Knowledge: Must possess a working knowledge of the Epic architecture, including Caché/IRIS databases and server-side environment management, to accurately estimate projects and resource needs.

• Security & Access Expertise: Familiarity with Epic Security principles (user provisioning, EMP records, security classes) is required to oversee the Security team effectively .

• Integrations Experience: Understanding of EDI (Electronic Data Interchange) and HL7 integration standards is critical for managing the Integrations team .

• Radiant Technical Support: Exposure to Epic Radiant (specifically technical/device integration and ancillary system support) is highly preferred .

• Certifications: Current Epic Certifications (particularly ECSA, ODBA, or Bridges) are a strong plus but not required. We value management capability and technical literacy over hands-on build experience.

• Execution-Oriented Leadership: Demonstrated ability to execute on leadership directives without needing to “re-litigate” the strategy; you must be a “doer” who removes roadblocks for your team.

• Collaborative Mindset: Must be willing to work across “towers” and volunteer for initiatives that benefit the wider IT organization, rather than operating in a silo .

Please contact Justin Cooper directly on our Team below this week for any questions/interest you have.

Justin Cooper
Sr. Director, EHR & IT Advisory Services
Email | LinkedIn