As a CIO or healthcare IT professional, much of your success is dependent on the success of your end users, your co-workers, your customers. The role of IT has changed, putting you in a position where you can’t afford to mark a project complete upon system installation. In fact, you’ve still got quite a bit of work to do in educating your end users and ensuring their satisfaction, so don’t switch hats completely just yet.
Here are three ways to succeed with your next HIT implementation:
Communicate. This critical step should start as soon as you have enough information to provide your end users about your new system implementation or upgrade. Don’t spring details on them last minute. Instead, send regular emails and hold periodic meetings to share your status and help get and keep them on board with this initiative.
Train. Schedule training sessions with your solution vendor or other qualified individual to provide your organization’s personnel with the education they need. Keep the groups as small as possible in order to allow for questions and to help increase your end users’ confidence.
Follow up. Allot time on your schedule to follow up with end users or their department heads and gage their level of satisfaction with the new HIT system or upgrade. Learn what pain points exist and seek to find solutions for them, if it will help improve productivity or efficiency.
In this world of fast evolving technology and complex federal healthcare mandates, it’s no longer enough to keep up on technology. You must employ methods to assist your stakeholders and your business to be successful. These are just three key ways, but know that others exist and people are available to help you in your efforts.
Do you have tried and true ways that have ensured successful HIT change in your hospital, managing company, or insurance organization? Share them with the HealthTECH Resources community on LinkedIn, Facebook, or Twitter!