TRAINING AND ADOPTION

Effective training and adoption is critical to quality patient care and the successful adoption of any new system or initiative.

At HealthTECH Resources, we support our clients with various training initiatives including computerized provider order entry (CPOE), Meaningful Use (MU), and ICD-10. Our straightforward approach engages management, physicians, and front-line staff.

We realize that different organizations train differently. Creating an organizational culture that supports and maintains effective training is our goal.  Our experienced trainers are industry professionals themselves and well-suited to work with physicians and staff.

Services include:

  • Working with you to develop and execute a training plan.
  • Developing content and curriculum.
  • Web, classroom, and individualized training delivery.
  • Activation support.
  • Follow-up strategies and support.

If you’re seeking experienced consultants to train your healthcare team in ways that help them to more fully adopt your technology, please contact us online or call (602) 806-8949.

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Importance of Technology Adoption

When your employees enthusiastically adopt the technology you’ve invested in, your organization will benefit in numerous ways:

  • People will work smarter, which boosts efficiency.
  • Task duplication is reduced, ideally eliminated, which saves time and money. 
  • Your organization will more quickly realize a return on investment.
  • Your staff is freed up to focus on meaningful work, building relationships and caring for patients. 
  • People across your organization will rely upon the same, real-time data, reducing errors.

Before end users can adopt new technology, they must understand how to efficiently use it and get their questions answered. Then, when they can proceed with confidence, they can serve as technology champions and encourage others to fully adopt the software.

The solution: engaging, interactive training sessions where your staff can practice using the new technology in a non-live environment. This is important when the technology is brand new to your organization—and, to continue to increase adoption rates without backsliding, ongoing support plays a crucial role.

Here’s a closer look at the types of training programs that professionals from our in-depth network can offer your organization.

EMR/EHR Training 

HealthTECH Resources specializes in seamlessly augmenting healthcare IT teams, including for expertly customized services in:

Let’s say you need an Epic consulting and training specialist. We can supply you with Epic certified professionals who will discuss your needs with you, gathering necessary inputs about goals, facility workflows, and more. They will collaborate with you to create the ideal training plan for your healthcare organization.

Then, the EHR training professionals will develop a unique education program to teach your end users how to use the application in ways that dovetail with your configurations. Approaches can include:

  • Role-based trainings where each group (doctors, nurses, insurance specialists, and the like) will each receive information that meshes with their workflows
  • Super user trainings where a select team from your healthcare facilities—often IT professionals—are trained for their own usage and to serve as a resource for other employees
  • A combined approach that suits your organization structure

No matter which approach you use, our EMR consulting and training professionals will provide engaging, interactive training programs. Technical writers in our network can capture process documentation and create user-friendly training materials. These materials can also serve as onboarding manuals for new employees, workstation guides, refresher training documentation, and more.

EHR training professionals can then help your IT team activate your new application and provide ongoing support, as needed.

Managed Care Payer Training

Our unsurpassed network of professionals also includes experts for the following applications:

The process can be similar to that of EHR training. Certified experts develop a plan for your approval and then execute upon it to create confident end users. This allows your organization to streamline operations and maximize your return on investment.

CPOE Training

When healthcare teams enter treatment instructions (laboratory, medication, and radiology, for example) through an application, your healthcare organization can benefit in numerous ways. As manual data entry is replaced by computerized entry, orders are standardized and complete in clear, legible formats. This reduces errors, which improves patient safety. Plus, CPOE software often includes applications that flag patient allergies, drug interactions, and more.

When your healthcare facility’s end users receive professional CPOE training, this boosts order entering efficiency and saves your organization time and money. When orders are error-free, they will pass through pre-approval processes required by some insurance plans. This will help you to reduce the percentage of denied insurance claims and, again, save your healthcare organization time, money, and frustration. 

Meaningful Use Training

The Medicare EHR Incentive Program was often referred to as meaningful use (MU). Because of the Medicare Access and CHIP Reauthorization Act (MACRA), the incentive program is now one of four elements of the Merit-Based Incentive Payment System (MIPS). The Advancing Care Information in MIPS plays the meaningful use role. 

When healthcare teams are well trained in MU, this can improve the quality and safety of health services provided in efficient ways. Streamlined MU can also improve the coordination of care, reduce health disparities, and maintain patient privacy in secure ways. This, in turn, contributes to improved health and empowered people. 

HealthTECH Resources can augment your IT team with expert MU training professionals. 

ICD-10 Training

The International Classification of DIseases (ICD-10 CM/PCS) became the mandated set of electronic health codes in 2015 for any organizations under the Health Insurance Portability and Accountability Act (HIPAA). 

The World Health Organization (WHO) authorized this update when ICD-9 was no longer robust enough to provide clinically accurate data. Data was too limited when it came to medical conditions, inpatient procedures, and more. ICD-10, meanwhile, allows healthcare organizations to effectively track public health conditions, illness severity, comorbidities, and more. Medical professionals can more effectively make clinical decisions while organizations can identify fraud and streamline claims processing.

As with any technology, benefits received will dovetail with how well end users can navigate the system. This is where professional ICD-10 training plays a key role in your organization’s efficiency and cost effectiveness.

HealthTECH Resources for Healthcare IT Training

We excel in filling in staffing gaps to help healthcare organizations train their end users. Because training programs are expertly designed to engage participants, they can help to boost your technology adoption rate—which facilitates your organization’s ability to maximize return on investment. 

HealthTECH Resources is the savvy choice for IT staff augmentation. Our 20 years of experience, deep industry connections, extensive professional networks, and outstanding leadership allows us to rapidly supplement staff, even with stringent requirements. To discuss your training needs, please contact us online or call (602) 806-8949. We provide experts as consultants, contract-to-hire professionals, and permanent placement.

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